Bespoke Customer Engagement & Customer Service Communication Skills Courses
If retail staff can be encouraged to interact with customers the upside is significant. Research has shown that average order values increase, customer satisfaction levels improve, recommendation for the brand is more positive and staff typically feel more motivated creating improved customer shopping experiences.
For the retailer the impact on top line sales is significant and store moral improves. The issue is that the majority of retail staff are low skilled, work in shifts and would rather task i.e. put stock away or receive deliveries, instead of engaging with customers. This remains an enormous frustration for retailers.
Whilst recognising the issue the key challenge for retailers is delivering a cost effective, enjoyable training solution tailored to the demographics of their workforce, without creating significant disruption to available man hours in store.
This is where TVT Retail comes in; Through proper coaching, recording on camera and playback scenarios we provide a unique training experience creating a self perspective that is otherwise unattainable from traditional training days. Staff attending the course usually leave highly confident and motivated.